Legal Disclosure
Disclosure Based on the Specified Commercial Transactions Act
This page provides legal information regarding services offered through Alva Japan Tours, in accordance with the Specified Commercial Transactions Act of Japan.
Service Provider
AlvaJapan LLC
Brand Name
Alva Japan Tours
Representative
Kosei Ito
Address
T-BISC, Kikai Shinko Kaikan, 3-5-8 Shibakoen, Minato-ku, Tokyo 105-0011, Japan
Website
Phone Number
We will disclose our phone number without delay upon request.
Sales Price
Prices are displayed on each tour or experience page.
Prices may be displayed in multiple currencies depending on the settings of the Site. The final amount payable, applicable currency, taxes, fees, and any other charges will be shown before checkout.
Additional Fees
Additional fees, if any, will be displayed on the relevant tour or experience page or before checkout.
Unless otherwise stated on the relevant tour page, customers are responsible for their own transportation to and from the meeting point, personal expenses, and any costs not expressly included in the tour price.
Depending on the tour, additional costs such as transportation, food, drinks, admission fees, ticket fees, or other personal expenses may not be included. Please review the relevant tour page carefully before booking.
Payment Methods
Payment methods available at checkout may include credit card and other supported payment methods, including payment services such as Stripe, PayPal, Amazon Pay, or other third-party payment service providers.
Available payment methods may vary depending on the customer’s location, currency, device, and payment service provider.
Payment Timing
Payment is required at the time of booking.
A booking is not confirmed until payment has been successfully completed and a booking confirmation has been issued.
Service Delivery Timing
Tours and experiences will be provided on the date and time selected at the time of booking.
Details such as meeting point, start time, duration, itinerary, included items, and important notes will be displayed on the relevant tour or experience page and/or in the booking confirmation.
Booking Deadline
Some tours or experiences may have booking deadlines or cut-off times.
Where applicable, booking deadlines will be stated on the relevant tour or experience page.
Cancellation, Refunds, and Rescheduling
Cancellation, refund, rescheduling, late arrival, and no-show conditions are governed by our Cancellation and Refund Policy and any specific conditions stated on the relevant tour or experience page.
Please review the applicable cancellation and refund conditions carefully before completing your booking.
Changes or Cancellations by Us
If we are unable to operate a tour or experience due to weather, facility closure, transportation disruption, operational reasons, safety concerns, guide availability, or other circumstances beyond our reasonable control, we will contact customers and provide options such as rescheduling or refund where applicable.
Digital Communication and Operating Environment
Customers are responsible for ensuring that they have access to email and the internet to receive booking confirmations, meeting point information, schedule updates, and other important tour-related communications.
We are not responsible for issues caused by incorrect contact information provided by the customer, inability to receive emails, spam filter settings, internet connection issues, or device-related problems.
Terms of Use
Use of the Site, bookings, payments, and participation in tours or experiences are subject to our Terms of Use.
Privacy Policy
Our handling of personal information is governed by our Privacy Policy.
Last updated: May 25, 2026